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3 Answering Service Peeves You Can Avoid

Since there are now more and more people looking to work from their homes, let us look at a few ways you can earn some money from the comfort of your home.

One thing I learned from him as I went to his office was his sales funnel. Now, it’s not rocket science. I’m going to reveal as much of it as I can to you, so that you can go and incorporate this ultimate sales funnel in your business.

There are always some call centre employees who make it big and some who don’t. Look at the successful customer service representatives before you very carefully. Learn from their ways. There is a reason why they are successful. If you find that reason and incorporate that trait in you, your chances of being where they are are bound to multiply.

They offer top marketing materials to help you promote the product and opportunity. This includes your own website, autoresponder for follow up by email, leads every month, a Titan Call Center Tijuana to do your phone calls for you and more.

I mentioned the cubicles that most CSR’s sit in (although they may be standing if they have gotten tired of sitting and are talking to a caller who just won’t hang up). The cubicles are not soundproof, so you will hear the conversations of all the CSR’s around you. This can be quite amusing when a CSR hits his/her mute button, yells at the caller for a minute, then un-mutes the phone and sweetly says, “So you were saying?” This is not recommended, however, because there are times when the mute button does not work!

Forced Continuity gets a bad rap. Usually because of Hidden Forced Continuity in which the terms of the continuity program aren’t clear. What happens is the customer signs up to a continuity program without knowing it. This is actually very illegal.

Probing questions can be a two-way sword. They are necessary to find out what your caller’s issues are, and supervisors usually like when you ask them. But they also tend to make your talk time go up, because it opens the door to the caller telling you his life story, hoping that you will glean the information you need from his tale of woe. As interesting as these stories may be, they do not help you get your job done. You have to become efficient at getting the caller back on track.

The last part of leadership on the call center deals with the actual interactions with their team members. This is a very interesting dynamic. Remember, authority can never be given, it must be earned. Great reps will not listen to a supervisor just because they said so. There must be a mutual TRUST that is earned over time. We must help our supervisor to be ready to take on this role before they go to manage people. That’s why I hate blind promotions of reps to supervisory roles without going through training.

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